Ohio (Berea Area): Intake Coordinator - Full-Time

Intake Coordinator - Full-Time

Asana Hospice - Berea, OH

We are interested in a dynamic, caring professional who is ready to embrace our culture that fosters innovation, clinical excellence, and integrity. As a member of our team, you will thrive in a smaller organization that offers great growth potential. You will enjoy working with a close-knit team that facilitates a great work environment for all involved, and you will excel working autonomously. You will be committed to providing compassionate care to patients while managing end of life care through pain/symptom management, psychosocial interventions, communication with family/caregivers/primary care physicians and collaboration with the interdisciplinary team.


You will also enjoy the support of a progressive group along with great benefits, and competitive pay.


As an Intake Coordinator, You Will:

  • Receive referrals from various sources and obtain patient information/MD orders
  • Input data and notify the appropriate personnel to prepare/schedule an evaluation/admission
  • Provide superior customer service by modeling the Brand Promise and Core Values
  • Handle incoming inquiries and/or referrals to the hospice
  • Work in coordination with LTC facilities, assisted living/PCHs, physicians, and hospitals
  • Ensure a smooth transition to hospice
  • Document data in the electronic medical record
  • Obtain required insurance information and insurance authorizations, if applicable
  • Begin the process to obtain "Face to Face” as appropriate
  • Review specifics of new referral with the Clinical Director
  • Manage multiple phone calls, in a professional manner, from hospitals, physician offices or patients and family caregivers
  • Closely collaborate with our marketing team


The Ideal Candidate Will Have:

  • One to two (1-2) years of experience in an office setting answering multiple phone lines
  • Excellent interpersonal skills
  • Ability to multi-task in a fast-paced environment
  • Experience with electronic medical records (EMR)
  • Proficient use of Microsoft Office Suite
  • Working knowledge of Hospice admission criteria/regulations
  • Experience verifying insurance and obtaining authorizations as needed


About the Company: The Asana Hospice team addresses the physical, emotional, social and spiritual concerns that often arise when someone is facing terminal illness — we focus on each individual patient, not the disease. Our holistic approach is centered on life and living, ensuring patients and their families receive the care, comfort and attention they so deserve. We are committed to continuing the excellent level of service and community commitment for which we have been renowned for over 30 years.



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Our Locations

Asana Hospice - Dallas/Fort Worth, TX

6300 Ridglea Place, Ste 1107
Fort Worth , TX 76116
Phone: 817-570-7190
Fax: 732-384-2311

Asana Hospice - Gun Barrel City, TX

164 Heritage Parkway
Gun Barrel City , TX 75156
Phone: 903-880-0045
Fax: 903-880-5015

Asana Hospice - Harrisburg, PA

4813 Jonestown Rd, Ste 201
Harrisburg , PA 17109
Phone: 717-715-8701
Fax: 717-695-7675

Asana Hospice - Ridley Park, PA

1 Acres Drive
Ridley Park , Pennsylvania 19078
Phone: 610-521-5822
Fax: 732-384-3705

Asana Hospice - Kansas City, MO

9001 Stateline Road
Kansas City , MO 64114
Phone: 816-444-2273
Fax: 732-384-3041

Asana Hospice - Kansas City, KS

13002 State Line Road
Leawood , KS 66209
Phone: 913-905-0255
Fax: 732-384-3041

Asana Hospice - Berea, OH

885 W. Bagley Road
Berea , OH 44017
Phone: 440-835-2220
Fax: 440 835-2224

Asana Hospice - Ashland, OH (operating as Pathways Hospice)

1171 East Main Street
Ashland , OH 44805
Phone: 419-903-0300
Fax: 419-903-0305